makes every effort to provide its client’s assistance related to the fiat funds or cryptocurrency refund process.

General rules

Our company guarantees the right to a refund to all its clients in cases where a transaction related to purchase/sell of cryptocurrency has not yet been processed and does not have the “Complete” status.

Payments for exchanges made on are non-refundable, irrevocable, and cannot be changed after the transaction is completed and cryptocurrency/fiat funds are sent to the e-wallet/card or bank’s account specified by the client.

Refunds in excess of the originally paid amount are not possible.

Clients are notified of decisions made by regarding refunds by sending emails by to clients’ email addresses registered in the system.

To request a refund (fiat funds or cryptocurrency), the client should contact by writing a letter to the company’s email address [email protected] with a request for a refund and indicating the transaction number for which a refund is required.

Please note that for the cryptocurrency purchasing invoices which have any status except “Completed” each customer via his / her profile in the Bilcoin system can cancel the invoice himself/herself using the “Cancel” option.

Please note that, on average, it can take up to 24 hours for a refund request to be processed from the moment we receive the mentioned request from the customer.

All information related to the refund request is carefully checked and verified by

Except as outlined in clause 1.3.2. below, once a Bilcoin account (profile) is closed/withdrawn, the Company has 5 business days for the fiat funds/cryptocurrency refund back to the customer.

Bilcoin maintains full custody of cryptocurrencies, fiat funds, and user data/information which may be turned over to governmental authorities in the event of Bilcoin accounts’ (profiles’) suspension/closure arising from fraud investigations, investigations of violation of law, or violation of the Company’s policies, till the final decision will be made.

In case of a positive decision:

Fiat funds will be returned to the client using the same method and the same bank/card details from where the client made the initial transaction to

Clients must provide accurate and correct information related to the initiated transaction. is not responsible for the result of any transaction made due to client error, or due to the provision of incorrect or misleading information.

Please note that in case of incorrect personal details specified by the client when making a payment, the costs and fees incurred during the processing of the refund will be reimbursed exclusively by the client. reserves the right to make changes and amendments to this Cancellation & Refund Policy, including if any changes are made to the law. If the client does not agree with the possible changes, he/she should stop using the service.